Human Resources Manager

DILFO is one of Eastern Ontario’s largest mechanical contracting, HVAC services, and plumbing & heating firms. We specialize in large-scale design-build & design-assist projects, new commercial construction, and tenant fit-ups. We also offer HVAC maintenance and 24-hour emergency service available 7 days per week. DILFO employs a large team of highly skilled professionals, is dedicated to performance excellence and committed to continuous learning, safety and protecting the environment.

    We are looking for a Human Resources Manager

    Job Purpose/Summary:

      The Human Resources Manager reports to the President & CEO and has one direct report, a Health and Safety Officer. DILFO operates three divisions and approximately 40 non-union and 200 union employees, from three separate unions.
      The Human Resources Manager develops, implements and manages human resources programs, such as staffing, compensation and benefits, training and professional development, performance management, and health and safety. The incumbent handles employee/labour relations, policies and procedures, and other sensitive employee issues and concerns.

    Key Responsibilities and Accountabilities:

      The HR Manager’s duties include, but are not limited to the following:
      1. Participate in the strategic planning of the organization; develop and deliver an operational plan that aligns strategies and initiatives with DILFO’s values and vision, achieves efficiency and promotes sustainable, scalable growth in a financially responsible manner.
      2. Develop and implement programs and processes; monitor the application and continuous improvement of HR programs, procedures and policies by conducting post implementation reviews and reporting results.
      3. Provide advice and guidance to the President & CEO, managers and employees on a wide range of issues.
      4. Conduct hiring and onboarding of new employees and terminations of employment.
      5. Administer vacation, group benefits and leaves of absence programs.
      6. Maintain the HRIS records including Ontario College of Trades (OCOT) certifications and employee security clearances.
      7. Maintain a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations, if and when required; recommending, planning, implementing pay structure revisions and fulfill pay equity requirements.
      8. Plan and monitor employee performance reviews, train managers on coaching and disciplining employees; hear and resolve employee grievances; counsel employees and supervisors.
      9. Research, analyze and recommend additions or changes to policies and procedures in keeping with relevant legislation.
      10. Manage one direct report in the development of annual plans and objectives. Provide leadership and guidance in the performance of their responsibilities.
      11. As member of the Health and Safety Committee, ensure that: meetings are held as required by legislation, issues requiring attention are identified, tracked and resolved in a timely and effective manner; and investigate and report on accidents to the appropriate stakeholders.


      • 5-10 years of progressive experience.
      • Experience in construction and a unionized environment is an asset.


      • University Degree in a related field and Certified Human Resources Professional (CHRP).
      • Member in good standing with HRPA.

    Knowledge and Technical Skills:

      • Broad knowledge of the theories and principles related to human resources management; thorough knowledge of human resources policies and procedures.
      • Solid technical knowledge of a number of human resources activities, including compensation, employee benefits, recruitment, training and professional development and employee/labour relations.
      • Sound knowledge of the legislative framework governing human resources administration for this organization and specifically, the pertinent provisions of the Ontario Employment Standards Act, 2000, Occupational Health and Safety Act (including AODA and Workplace Violence and Harassment), Ontario Human Rights Code, Pay Equity, and WHMIS.
      • Microsoft Office, HRIS software an asset.
      • Language: strong written and oral communication skills in English; proficient in French is an asset.

    Key competencies:

      • Unyielding integrity and ethics; focus on safety.
      • Client service oriented, ability to build strong relationships with trust and integrity.
      • Exceptional interpersonal and conflict management skills.
      • Excellent communication skills, both written and verbal.
      • Detail-oriented and solution focused with excellent organizational skills.
      • Sound problem solving and decision-making skills.
      • Ability to work independently and co-operatively as part of a team.
      • Able to maintain confidentiality and exhibit sound judgment.
      • Ability to plan and prioritize multiple tasks in a fast-paced environment.
      • Resilient and ability to manage stress.
      • Ability to adapt to and work effectively within a variety of situations, and with various individuals or groups.
      • Pro-active; acts to address current or future problems or opportunities.
      • Builds and maintains strong and reciprocal relationships or networks of contacts with business associates.

    We thank all applicants for their interest; only those selected for an interview will be contacted. DILFO is an equal opportunity employer and values diversity in its workforce. Do not hesitate to contact us if you require alternative arrangements to submit your application. Candidates with a disability requiring accommodation during the interview process should advise. The successful candidate must be able to work in Canada.

    If you meet the requirements and are interested in the position, please submit your resume and covering letter to